|
General Questions
-Does this transition affect me?
-Why
is EV1 no longer providing dial-up Internet access?
-When
will the transition take place?
-Will
there be any interruption in my service?
-Will
my service plan change? What features does PeoplePC Online offer?
-What
if I do not wish to continue my service with PeoplePC Online?
-Where
can I find out about PeoplePC Online's service and privacy policies?
-I
have personal web space as part of my dial-up service with EV1.
Will I be able to have a personal web space at PeoplePC Online?
-What
if I have Web Hosting and dial-up services?
-What
if I am an EV1 ISDN user?
PeoplePC Online Account
Setup
-Do
I have to do anything to establish my account with PeoplePC Online?
-How
can I start using my PeoplePC Online account?
-Will
PeoplePC Online’s software work on my computer?
-Do
I have to use PeoplePC Online's software?
-What
if I need help after I receive my PeoplePC Online software?
-Can
more than one person connect to my primary dial-up account at the same time?
Email
-Will
my email address change?
-Do
I have to use the email address that PeoplePC Online assigns me?
-After
the transition, will I miss any email sent to my current email address?
-What
if I have multiple email addresses with EV1?
Billing
-I prepay my dial-up
service with EV1. Will my prepaid months be honored by PeoplePC?
-I have a credit balance with EV1. Will my credit
balance be transferred to PeoplePC?
-I
pay by Automated Bank Draft (ACH). Do I need to take any action to ensure that my
account is set up correctly?
-I
receive a paper invoice every month. Will I continue to receive a paper invoice
as a PeoplePC Online subscriber?
-I
have a complimentary EV1 dial-up account. Will that be transferred?
-I
pay by check. Where will I now send payment?
-How
do I set up payment by credit card?
-When will I see my first bill from PeoplePC?
Don't See Your Question
Here?
mailto:support@ev1.net
-Visit the PeoplePC Online Help & Info Page
Back to Top
General
Questions
Does
this transition affect me?
If you have a dial-up Internet access
account (home or business) with EV1, your account will be transferred to PeoplePC
Online around November 12, 2006.
Any non-dial-up accounts you have
with EV1 (such as Web Hosting) will not be transferred to PeoplePC Online.
Back to Top
Why
is EV1 no longer providing dial-up Internet access?
We have decided to focus our efforts
on continuing to deliver and further improve our popular Web Hosting services.
As our business focus at EV1 changes, it's important to us that we ensure that our
dial-up subscribers continue to receive the highest quality service and support
possible. We know that we've made the right choice in selecting PeoplePC as your
new Internet service provider, and we're confident that you’ll enjoy all of the
exclusive online features and benefits provided by PeoplePC Online.
You’ll soon discover why PeoplePC Online is ranked “Highest in Customer Satisfaction Among Dial-Up Internet Service Providers” by J.D. Power and Associates*.
*PeoplePC received the highest numerical score among dial-up internet service providers in the proprietary J.D. Power and Associates 2006 Internet Service Provider Residential Customer Satisfaction StudySM. Study based on 10,787 total responses, measuring 8 dial-up service providers and measures opinions of residential customers of Internet service providers nationwide. Proprietary study results are based on experiences and perceptions of consumers surveyed in July 2006. Your experiences may vary. Visit jdpower.com
Back to Top
When
will the transition take place?
We expect the transition to take
place around November 12, 2006, at which time PeoplePC Online will mail you a Welcome
Kit with everything you need to start using their service. To avoid any delays in
receiving your PeoplePC Online Welcome Kit, please make sure we have your current
mailing address on file before October 30, 2006. If you need to verify or
update your address, please go to
https://members.ev1.net/ev1Members/english/login.asp (your EV1 Member Services
page). You can also email us at support@ev1.net
or call us at 713-341-7873 or toll–free at 877-682-7873.
Back to Top
Will
there be any interruption in my service?
Your access to the Internet and to your email via EV1 will continue through December 4, 2006, so you will not experience any interruption in your dial-up service. Special arrangements have been made so that you will continue to receive your EV1 email. Around November 12, 2006, new email messages sent to up to 10 of your EV1 email addresses will be forwarded to your corresponding PeoplePC Online email addresses (up to 10)*, so you’ll never miss an email!
To ensure a smooth transition, simply install the PeoplePC Online Internet Connection software as soon as you receive your Welcome Kit. You should receive your Welcome Kit in the mail by November 18, 2006.
If your Welcome Kit does not arrive by November 18, 2006, please call PeoplePC toll-free at 800-862-3457. If you require immediate assistance, you may contact EV1 at 713-341-7873 or toll–free at 877-682-7873 or email us at support@ev1.net.
*PLEASE NOTE: *Email forwarding of multiple email addresses not applicable to all account holders. Do not call PeoplePC Online until after November 12, 2006, as they will not have any information about your account until then.
.
Back to Top
Will
my service plan change? What features does PeoplePC Online offer?
Your new Internet plan is called PeoplePC
Ultimate Accelerated and is $10.95 per month*. Here are just a few of the
great features you’ll receive with your PeoplePC Online service:
|
Features
|
PeoplePC Ultimate
Accelerated
|
EV1
|
|
Unlimited nationwide Internet Access**
|
|
|
|
Free Unlimited Customer Service
& Technical Support
|
|
|
|
Phisher Security: Scam Guard
|
|
|
|
Accelerator Technology***
Surf up to 5x faster!
|
|
|
|
Smart Dialer Technology
|
|
|
|
Internet Call Waiting
|
|
|
|
Pop-Up Blocker™
|
|
|
|
Virus Protection powered by Symantec®
|
|
|
|
More local access numbers than the
"big" guys
|
|
|
|
Email Addresses
|
10 Email Addresses
|
Unlimited
|
|
Email storage
|
100 MB
|
10 MB
|
|
Outlook Express/Pop 3 Access
|
|
|
|
WebMail - Access email from anywhere
with Internet access
|
|
|
|
Instant Message compatibility with
AOL, MSN, and other IMs
|
|
|
*Certain fees may apply
**Service may not be available in all areas
*** Accelerator technology is not compatible with Windows
95 Operating Systems
Back to Top
What
if I do not wish to continue my service with PeoplePC Online?
We believe you’ll be satisfied with
PeoplePC Online's service and support, as well as all of these great features.
You’ll soon discover why PeoplePC Online is ranked “Highest in Customer Satisfaction Among Dial-Up Internet Service Providers” by J.D. Power and Associates*.
However, you can opt out of the transition to PeoplePC Online by calling us at 713-341-7873 or toll–free at 877-682-7873.
PLEASE NOTE: Unless you notify EV1 by October
30, 2006, your account will automatically be transferred to PeoplePC Online.
*PeoplePC received the highest numerical score among dial-up internet service providers in the proprietary J.D. Power and Associates 2006 Internet Service Provider Residential Customer Satisfaction StudySM. Study based on 10,787 total responses, measuring 8 dial-up service providers and measures opinions of residential customers of Internet service providers nationwide. Proprietary study results are based on experiences and perceptions of consumers surveyed in July 2006. Your experiences may vary. Visit jdpower.com
Back to Top
Where
can I find out about PeoplePC Online's service and privacy policies?
Just visit the PeoplePC Online
Terms and Conditions page.
Back to Top
I have
personal web space as part of my dial-up service with EV1. Will I be able to have
personal web space at PeoplePC Online?
Yes. PeoplePC Online gives you access
to Sitebuilder, a web-based application that allows you to create your own web sites.
It provides you with all the tools you need to build your site from start to finish,
without having to download any software or know HTML.
Back to Top
What
if I have Web Hosting and dial-up services?
If you currently have Web Hosting
and dial-up services with EV1, only the dial-up portion of your account will be
transferred to PeoplePC Online.
Back to Top
What
if I am an EV1 ISDN user?
If you are a current EV1 ISDN user,
your account will automatically be transferred to PeoplePC Online’s dial-up service
around November 12, 2006. PeoplePC Online does not offer ISDN service.
If you do not want a dial-up account
with PeoplePC Online, please contact us no later than October 30, 2006, at 713-341-7873
or toll–free at 877-682-7873.
If you would like to continue receiving
high speed Internet access, go to
http://www.earthlink.net/partners/ev1hs to learn more about a special high
speed offer with EarthLink. Please note that EarthLink’s high speed service
may not be available in all areas.
Back to Top
PeoplePC
Online Account Setup
Do
I have to do anything to establish my account with PeoplePC Online?
We’ll automatically transfer your
account to PeoplePC Online around November 12, 2006. Once your account is transferred
to PeoplePC Online, they will send you a Welcome Kit with their Internet Connection
software. Installation is easy and will provide you with access to the Internet
via PeoplePC in minutes.
If you do not want us to transfer
your account to PeoplePC Online, please call us by October 30, 2006 at 713-341-7873
or toll–free at 877-682-7873.
Back to Top
How
can I start using my PeoplePC Online account?
The easiest way to start using your
PeoplePC Online account is to install PeoplePC Online's Internet Connection software,
which will arrive with your Welcome Kit sometime after November 12th. The installation disc will configure your
computer to connect to the Internet via PeoplePC. Also included in this Welcome
Kit will be your PeoplePC Online email address(es) and password(s).
To avoid any delays in receiving
your PeoplePC Online Welcome Kit, please make sure we have your current mailing
address on file before October 30, 2006. If you need to verify or update your address,
please go to EV1's Member Services Page.
You can also email us at support@ev1.net or
call us at 713-341-7873 or toll–free at 877-682-7873.
Back to Top
Will
PeoplePC Online’s software work on my computer?
PeoplePC Online’s software is compatible
with all Windows operating systems except for Macintosh® (“Mac”) or Microsoft®
NT (“Windows NT”) operating systems. Please see the following table for specific
requirements.
If you use a Mac or Windows NT,
don't worry, you can still get online! We have established a special promotional
offer with EarthLink for Mac and Windows NT users. To sign up for this special offer,
just follow these instructions:
- Visit
http://www.earthlink.net/partners/ev1 to take advantage of this special offer.
Once you sign up on this site, EarthLink will mail you a Welcome Kit (please allow
seven to ten days for delivery). You can continue to access the Internet and your
email via EV1 through December 4, 2006.
- Immediately
contact EV1 at 713-341-7873 or toll–free at 877-682-7873 to inform us that you do
not want your account transferred to PeoplePC. This will prevent you from being
billed by PeoplePC Online.
- Install your
EarthLink software and you're ready to connect to the Internet!
|
|
PeoplePC Online System Requirements
|
|
Computer/processor
|
Pentium class 133MHz or higher
|
|
Operating system
|
Windows 98, ME, 2000, XP; Windows
95 with IE 5.5 SP2 (not compatible with Accelerated)
|
|
Memory
|
64MB RAM or higher (128MB for
Windows XP)
|
|
Hard drive space
|
100MB available hard drive space
|
|
Modem
|
28.8K baud or better
|
|
Video
|
SVGA with 256 colors for 800x600
pixels or better
|
|
Internet Browser
|
Internet Explorer 5.5 SP2 or better
|
Back to Top
Do
I have to use PeoplePC Online's software?
Yes, the PeoplePC Internet Connection
software sets up your Internet connection and email. It also helps protect you from
email viruses, pop-ups and spam.
Back to Top
What
if I need help after I receive my PeoplePC Online software?
Inside your Welcome Kit you will
find "Tips & Additional Information” about your PeoplePC account. If you need
additional assistance, you can find it at the
PeoplePC Help & Info Center. While this information is there to
save you time, you can also call PeoplePC Online toll-free at 800-862-3457*.
*PLEASE NOTE: PeoplePC Online will not have any
information about your account until after November 12, 2006, so please don't contact
them before that date.
Back to Top
Can
more than one person connect to my primary dial-up account at the same time?
Concurrent usage is not allowed,
however, you may allow other members of your immediate household to use your Member
Name and Password to access your PeoplePC Online, as long as you’re not using the
service at the same time.
Back to Top
Email
Will
my email address change?
PeoplePC Online will make every effort to provide you with email addresses similar to what you had with EV1. Your new email addresses will end with “@peoplepc.com”.
Special arrangements have been made so that you will continue to receive your EV1 email. Around November 12, 2006, new email messages sent to up to 10 of your EV1 email addresses will be forwarded to your corresponding PeoplePC Online email addresses (up to 10)*, so you’ll never miss a new email! Further information about your PeoplePC email addresses will be included in your PeoplePC Welcome Kit.
*Email forwarding of multiple email addresses not applicable to all account holders.
Further information about your PeoplePC
email addresses will be included in your PeoplePC Welcome Kit.
Back to Top
Do
I have to use the email address that PeoplePC Online assigns me?
The primary Member Name and email
address that PeoplePC Online assigns cannot be changed; however, with your PeoplePC
Online service you can have up to ten (10) email addresses.
Setting up your additional email
boxes is easy. Once you have installed your PeoplePC Internet Connection software
and have connected to the Internet, go to the "My Account” link from your PeoplePC
Home Page. If your PeoplePC Home Page doesn’t automatically appear once you’ve
connected to the Internet, go to http://home.peoplepc.com/.
Select the “Email Settings”
link under “Communication Settings” and click on “Add Email Address”.
Back to Top
After the transition, will I miss any email sent to my current email address?
Beginning around November 12, 2006,
new email messages sent to up to 10 of your EV1 email addresses will be forwarded
automatically to your corresponding PeoplePC email addresses. You will have
up to 10 email addresses with your new PeoplePC account. After December 4,
2006, you will no longer be able to access the Internet or check email through your
EV1 service. Further information about your new PeoplePC email addresses will
be included in your PeoplePC Welcome Kit.
*Email forwarding of multiple email addresses not applicable to all account holders.
Back to Top
What
if I have multiple email addresses with EV1?
You will be able to receive new
email messages from up to 10 of your EV1 email addresses at your new corresponding
PeoplePC Online email addresses. Beginning around November 12, 2006, new email messages
sent to up to 10 of your EV1 email addresses will be forwarded to your corresponding
PeoplePC Online email addresses (up to 10), so you’ll never miss a new email!
Further information about your PeoplePC email addresses will be inc | 
